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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patrick Cox

Patrick Cox

May 21, 2026

5  out of  5
rating by Patrick Cox
"If you need insurance this is the best option. Patrick Buchanan runs a first class operation. Kim who manages the Twin Falls area is not only a incredible person but does a fantastic job at helping you on all of your needs. I am proud to be a over 20 year customer with Patrick and his amazing team. They go the extra mile if you have a claim and make sure they follow through and oversee the entire process, it is great to have a team that ensures that the claim is done correctly and you are made solid."
We responded:
"Hey Pat! Thanks for the long term trust in us and your insurance needs. Here's to another 20 years!"
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Kimberly Williams

May 20, 2026

5  out of  5
rating by Kimberly Williams
"Worked with Monica to change over all my policies from Allstate to State Farm and it was an extremely smooth process. Appreciated the time she took to walk me through our new policies. She was very thorough and patient with all my questions. And in the end I saved money. Perfect."
We responded:
"Thank you, Kimberly for making the switch from Allstate! Monica works hard to help her customers"
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Troy Storck

May 20, 2026

5  out of  5
rating by Troy Storck
"Kim is awesome"
We responded:
"Yes, Troy, Kim is awesome and so are you?!! Thanks"
Profile photo of Ken Bowman

Ken Bowman

May 20, 2026

5  out of  5
rating by Ken Bowman
"Monica was very open to questioning and request and was able to get resources and help me"
We responded:
"So glad we were here to help answer your questions Ken. Thanks "
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Deborah Rose

May 15, 2026

5  out of  5
rating by Deborah Rose
"Jacqueline was extremely helpful and efficient."
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Tim Livingston

May 15, 2026

5  out of  5
rating by Tim Livingston
"Amy, is great to work with.To bad..... There aren't more of her out there. If all insurance agents were as knowledgeable and intelligent as her, we would only need one insurance company, in the world......"
Profile photo of Terri Meyer

Terri Meyer

May 14, 2026

5  out of  5
rating by Terri Meyer
"Kim was absolutely amazing. I had an issue with a policy and she took care of it right away. The best customer service I have ever had in a long time. THANK YOU KIM!"
Profile photo of Josh Vermillion

Josh Vermillion

April 2, 2026

5  out of  5
rating by Josh Vermillion
"Kim at State Farm is awesome.Easy to work with answered every question definitely recommend"
We responded:
"We appreciate your recommendation and business, thanks Josh."
Profile photo of Julie Harris

Julie Harris

March 26, 2026

5  out of  5
rating by Julie Harris
"Amy R with Patrick Buchanan's team was absolutely amazing to work with. She assisted me with binding an insurance policy for our mutual clients. She was professional, prompt and very friendly. State Farm has such a solid name but it's real people, like Amy that makes you so great!"
We responded:
"Thank you Julie for your support and kind review of Amy's hard work!"
Profile photo of Macy Werner

Macy Werner

March 26, 2026

5  out of  5
rating by Macy Werner
"Help me save almost $100 off car insurance and helped find the right policy for me!"
We responded:
"Great! We are here to help you find the best value and right coverages so thank you for your review Macy!"
Profile photo of Diane Van Engelen

Diane Van Engelen

March 20, 2026

5  out of  5
rating by Diane Van Engelen
"Monica Tincher was so helpful with all of my questions. She was very professional and kind."
We responded:
"It’s wonderful to hear that Monica was able to take great care of you. Thank you Diane."
Profile photo of Lyndsey Schramm

Lyndsey Schramm

March 20, 2026

5  out of  5
rating by Lyndsey Schramm
"Tiffany is incredibly knowledgeable and truly takes the time to find the best options for her clients. She was able to secure us better rates, and the entire process was seamless even though we had quite a few policies to work through. She’s personable, responsive, and very easy to communicate with. Highly recommend working with her and the team at Patrick Buchanan!"
We responded:
"Thank you, Lyndsey,Your review is really appreciated and so is your business."
Profile photo of Cara Hoyt

Cara Hoyt

March 19, 2026

5  out of  5
rating by Cara Hoyt
"I have ALL my family's insurance needs covered through Patrick Buchanan's office. Amy R has helped me get organized and saved me money on my insurance needs! Thanks so much for all you do Amy!"
We responded:
"You are too kind and we thank you for trusting us will all your insurance needs. Glad you found an amazing value on your insurance. "
Profile photo of Brenda Haworth

Brenda Haworth

March 14, 2026

5  out of  5
rating by Brenda Haworth
"It was a great experience! Very professional and covered all bases.. thank you so much ♥️"
We responded:
"So glad you had a great experience, Brenda. Thank you."
Profile photo of Sean

Sean

March 13, 2026

5  out of  5
rating by Sean
"Amy Roetcisoender is the best! Got me all set up when switching my insurance provider over to State Farm. Very friendly and personable... I would highly recommend her for any insurance related questions or changes in coverage, she's incredibly helpful!"
We responded:
"Thanks Sean! Amy is one of the best and always happy to help with your insurance needs."
Profile photo of Ron Bovee

Ron Bovee

March 13, 2026

5  out of  5
rating by Ron Bovee
"Monica was great to work with. She was personable, friendly, and was very attentive to what we asked and the products they could provide. She was honest when she did not know something but always researched our question and got back to us very quickly. We would recommend her to anyone who needs what State Farm has to offer."
We responded:
"Thank you Ron for amazing review and support of Monica. We look forward to continuing to earn your insurance business."
Profile photo of Tavin Archuleta

Tavin Archuleta

March 11, 2026

5  out of  5
rating by Tavin Archuleta
"Monica maybe switching over insurances so easy and quick. She made sure to include all the information and made sure I understood my policies and that I was covers in all the areas. Highly recommend!"
We responded:
"We appreciate your review Taven and Monica works hard to earn them!"
Profile photo of Loretta Darcy

Loretta Darcy

March 3, 2026

5  out of  5
rating by Loretta Darcy
"Kim was very knowledgeable and helpful. we enjoyed working with her."
We responded:
"Thank you Loretta for sharing your experience about Kim."
Profile photo of Ross Borden

Ross Borden

March 2, 2026

5  out of  5
rating by Ross Borden
"We're new to Patrick Buchanan's State Farm Agency. Kim Gummow was very helpful and made us feel welcome and up-to-date at our introductory meeting."
We responded:
"Welcome aboard Ross and we are here to help"
Profile photo of Estefani Murillo

Estefani Murillo

February 26, 2026

5  out of  5
rating by Estefani Murillo
"This agency takes care of my Auto insurance, Home insurance, Life insurance and Financial services. I needed my Auto Insurance on an emergency and when I called the office they answered on the first ring! They take great care of customers and offer the best customer service. Thank you Kim!"
We responded:
"We are honored to help you with your Auto, Home and Life insurance Estefani!"
Profile photo of Brian B

Brian B

February 16, 2026

5  out of  5
rating by Brian B
"I have had a great experience with them. Kim has helped get my home and auto policies setup and has been very easy to get ahold of and is quick to respond. The staff is very friendly and knowledgeable."
We responded:
"We’re all so glad you had a great experience with your home and auto insurance and look forward to continuing to earn your business Brian"
Profile photo of Quayd Jones

Quayd Jones

December 8, 2025

5  out of  5
rating by Quayd Jones
"I just wanna say thank you to Kim for outstanding work and helping me get insured at the last moment and save me a ton of money with switching from Farm Bureau After the horrible service that I’ve had with Farm Bureau I’m excited for my future with State Farm and Kim"
We responded:
"Well THANK YOU Quayd. We appreciate your business."
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jeff morgan

December 3, 2025

5  out of  5
rating by jeff morgan
"As someone who runs a business, I can speak to the value of the team here. Kim has seen us through some of the darkest days of our lives and dealing with someone who genuinely cares about the people she serves and the job she does is invaluable. Everyone tends to look at the lowest price when shopping for any service and perceive value but the truth is, the value lies in the people and the service. There is no shortage of that here."
We responded:
"Thank you, Jeff for your kind review and spending the time to acknowledge the work that Kim and the rest of the team does. Your business is appreciated."
Profile photo of Tavin Anderson

Tavin Anderson

October 31, 2025

5  out of  5
rating by Tavin Anderson
"Amanda has been amazing to work with! She’s always friendly, quick to respond, and genuinely cares about helping her clients. She took the time to explain all of our options and made sure we got the coverage that fit our needs and budget. It’s rare to find someone so professional and easy to talk to—I highly recommend Amanda to anyone looking for a trustworthy insurance agent!"
We responded:
"Amanda and I really appreciate your review and continued support, thank you."
Profile photo of Nichole Uhri

Nichole Uhri

October 31, 2025

5  out of  5
rating by Nichole Uhri
"Amanda helped me get a good price she was very responsive, knowledgeable, easy to work with and I would highly recommend her."
We responded:
"Nichole! thank you for your recommendation of Amanda and our agency!"